![]() If we are currently holding your purchase, we can only issue you a refund. Ask our friendly staff in store about arranging your next 'Shop & Collect'.įorget to pick up your Shop & Collect purchase? Due to customs regulation we cannot handover your purchase once you've cleared customs. Shop & Collect delivers the convenience of tax & duty free shopping without the extra baggage. ![]() Shop in our Departures stores and we will hold your purchase, ready for you to collect in Arrivals upon return. Please have your order confirmation and passport (and boarding pass for departures) ready. The ‘Pick Up’ counter is located at the Cashier counter in both Departures & Arrivals stores. Enter our store once you clear Customs and it is on your left, near Gates 8-10. The ‘Pick Up’ counter is located within the Cashier section of the Liquor department. Please have your order confirmation, credit card used to transact, and passport ready. The ‘Pick Up’ counter is located at the front of the store. Please have your order confirmation, credit card used to transact, passport and boarding pass ready to collect your online order. Then simply pick up your order at one of our collection points in store. Place an online order for your duty free purchase from 30 days prior up to 24 hours before your flight. ![]() Opening hours may vary due to limited flights. We thank you for your patience and apologise for any inconvenience caused.ĭepartures : Main store (immediately after security) Monday - Sunday 5:00AM - 9:30PM AEST, Store near Gates 50-63 Monday - Sunday 4:30am - 9:30pm AESTĪrrivals : Our stores are open for all arriving flights Gold Coast AirportĪrrivals & Departures stores are open for all flights. We endeavour to respond to you within seven business days. ![]()
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